By Telana Thompson provides freelance digital services including, but not limited to:

• Website design and setup

• Backend systems and integrations

• SEO foundations and keyword structure

• Platform setup (Squarespace, WordPress, Shopify)

• Brand and design assets

• Digital and business tool integrations

All services are provided as agreed in writing prior to commencement.

All pricing displayed on this website is indicative only. Final pricing is confirmed via written quote after reviewing project scope, complexity, and requirements.

Quotes are valid for 14 days unless otherwise stated.

Additional work outside the agreed scope may incur extra charges and will be discussed prior to proceeding.

Payment terms will be outlined in your quote or invoice.
Work may not commence until the required deposit or payment is received.

Late payments may result in delays or suspension of services.

Clients are responsible for:

• Providing accurate information and content

• Supplying required access (platforms, domains, hosting, etc.)

• Reviewing and approving work in a timely manner

Delays in communication or content delivery may affect timelines.

Unless otherwise agreed in writing:

• Clients retain ownership of their content once full payment has been received

• By Telana Thompson may showcase completed work for portfolio or promotional purposes

Stock imagery, third-party plugins, themes or fonts remain subject to their respective licenses.

Reasonable revisions are included as outlined in your agreed scope.

Revision Structure (Basic 3 Revisions, Premium 5 Revisions, Custom TBC )

Requests outside scope or excessive revisions may incur additional fees.

By Telana Thompson is not liable for:

• Loss of income, data, or business interruption

• Delays in timeframes if all required documentation & information has not been proved within time scope

• Third-party platform issues, outages or changes

• Client-supplied content errors

All services are provided with reasonable care and skill, but outcomes such as search rankings or performance cannot be guaranteed.

Either party may terminate services with written notice.
Work completed up to termination will be invoiced accordingly. Deposits are non-refundable once work has commenced.

By Telana Thompson™ is a trademark of Telana Thompson.

All original designs, content and materials created remain protected by copyright law unless explicitly transferred in writing.

These Terms & Conditions are governed by the laws of Australia. Any disputes will be handled under Australian jurisdiction.

Contact me

For any questions regarding these terms, please contact:
Telana@bytelanathompson.com

Privacy Policy

By Telana Thompson
ABN: 65 837 684 308

By Telana Thompson is committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with the Australian Privacy Act 1988.

This Privacy Policy outlines how your information is collected, used, stored and protected.

1. Information Collected

Personal information may be collected when you:

• submit a contact or enquiry form

• book a discovery call

• request a quote

• communicate via email

This information may include:

• your name

• email address

• business name

• details about your project or enquiry

2. How Information Is Used

Your information is collected for the purpose of:

• responding to enquiries

• providing quotes or services

• communicating about your project

• improving services and client experience

Your information will never be sold, rented, or shared for marketing purposes.

3. Third-Party Services

This website may use third-party platforms and tools, including but not limited to:

• website hosting providers

• booking or scheduling tools

• payment processors (e.g. Stripe)

• analytics tools

These providers may collect limited information necessary to perform their services and are subject to their own privacy policies.

4. Storage & Security

Reasonable steps are taken to protect personal information from misuse, loss, or unauthorised access.

However, no online transmission or storage system can be guaranteed as completely secure.

5. Cookies & Analytics

This website may use cookies or analytics tools to understand website traffic and improve performance.
Cookies do not personally identify users.

You can disable cookies through your browser settings if preferred.

6. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting:

Telana@bytelanathompson.com

7. Changes to This Policy

This Privacy Policy may be updated from time to time.
The most current version will always be available on this website.

8. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

By Telana Thompson
Email: Telana@bytelanathompson.com

Payments & Ecommerce (Shopify)

For ecommerce or online payments, third-party providers such as Shopify and Stripe may process transactions on your behalf.

By Telana Thompson does not store full payment details.
Payment information is handled securely by the relevant provider and subject to their own privacy policies.